Betcris Privacy Policy

At Betcris, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at betcris.pe or use any of our services, including our casino betcris online offerings, sports betting, and mobile app. We are committed to handling your data responsibly and in compliance with applicable privacy laws in Peru and internationally.

This policy applies to all users of Betcris Casino — whether you access our services via desktop, mobile browser, or the Betcris app. By registering an account and using our platform, you confirm that you have read and understood how we handle your personal data.

Who We Are

We operate as TV Global Enterprise LTD SAC, incorporated in Peru (RUC 20604357625), with our registered address at Av. Diez Canseco No. 351, Int. 802, Miraflores, Lima. Our group operator is TV Global Enterprises Ltd, registered in Malta (Company C 44378), located at Msida Court, 61 First Floor, Msida Seafront, Msida MSD 9043.

We hold a remote-gaming Registration Code 11002602010000 and a sports-betting Registration Code 21002602010000 issued by MINCETUR (Peru's General Directorate of Casino Games and Slot Machines). Our group also operates under a Malta Gaming Authority licence (MGA/B2C/300/2008). These regulatory requirements directly influence how we manage and protect your data.

What Information We Collect

Personal Identification Data

When you register a Betcris login account or use our services, we may collect the following categories of personal information:

• Full name, date of birth, and national identification number
• Email address, phone number, and residential address
• Username and account credentials
• Financial information, including payment method details and transaction history
• Documents submitted for identity verification (e.g., national ID, proof of address)
• IP address, device identifiers, and browser information
• Gaming activity, betting history, and session data

Automatically Collected Data

When you visit our website or use the Betcris app, we automatically collect certain technical information. This includes your IP address, the type of device and browser you use, pages visited, time spent on our platform, and referral URLs. We use this information to improve our services and to detect fraudulent or suspicious activity.

How We Use Your Information

Here at Betcris Casino, we use your personal data for a number of lawful purposes. We do not sell your data to third parties or use it for purposes unrelated to the provision of our services.

• To create and manage your account, including identity verification as required by law
• To process deposits and withdrawals across supported payment methods, including Visa, Mastercard, Yape, Plin, SafetyPay, and PagoEfectivo
• To provide customer support via live chat (available 24/7) and email at ayuda@betcris.pe
• To administer bonuses and promotions, including the Betcris bonus programs and BetPoints loyalty rewards
• To comply with regulatory obligations under Peruvian law and our MINCETUR licences
• To detect and prevent fraud, money laundering, and underage gambling
• To send you account-related notifications and, where you have given consent, marketing communications
• To personalise your experience on our casino betcris platform

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: To fulfil our obligations to you under our Terms and Conditions
• Legal obligation: To comply with anti-money laundering regulations, KYC requirements, and gambling licensing obligations
• Legitimate interests: To protect the security and integrity of our platform and services
• Consent: For marketing communications and optional data uses where you have explicitly agreed

Sharing Your Data

Our Betcris platform may share your information with trusted third parties, but only to the extent necessary to provide our services or comply with legal requirements. These third parties include:

• Payment processors and financial institutions facilitating your transactions
• Identity verification and fraud prevention service providers
• Game providers such as NetEnt, Evolution, Pragmatic Play, and others who supply content on our platform
• Regulatory authorities including MINCETUR, and the Malta Gaming Authority where applicable
• Our IT and hosting infrastructure providers who process data on our behalf

We require all third parties to maintain appropriate data protection standards and to use your information solely for the purposes we specify.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by Peruvian law and our regulatory licences. In most cases, we are required to retain transaction and identity records for a minimum of five years following account closure. After this period, we securely delete or anonymise your data.

Your Rights

We respect your right to control your personal information. Depending on applicable laws, you may have the following rights:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to legal retention requirements
• The right to object to or restrict certain types of data processing
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at ayuda@betcris.pe. We aim to respond to all verified requests within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and the Betcris app to enhance your experience, analyse usage patterns, and deliver relevant content. Cookies help us remember your preferences, maintain your session after betcris login, and measure the effectiveness of our promotions. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our platform.

Security of Your Data

We implement robust technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our security practices include SSL encryption, secure payment processing, multi-factor authentication options, and regular security audits. However, while we strive to protect your data, no transmission over the internet can be guaranteed as completely secure.

Restricted Jurisdictions

Our services at betcris.pe are intended exclusively for residents of Peru aged 18 or over. We do not knowingly collect data from residents of the United Kingdom, France, Iran, or other jurisdictions where our services are prohibited. If we become aware that data has been collected from a user in a restricted country, we will take steps to delete that information promptly.

Children's Privacy

We do not knowingly collect personal data from individuals under the age of 18. Our platform is strictly for adult users. If you believe a minor has accessed our services or provided us with personal information, please contact us immediately at ayuda@betcris.pe so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data at Betcris Casino, please do not hesitate to reach out to our team:

• Email: ayuda@betcris.pe
• Live Chat: Available 24/7 on betcris.pe
• Post: TV Global Enterprise LTD SAC, Av. Diez Canseco No. 351, Int. 802, Miraflores, Lima, Peru

We are committed to resolving any privacy concerns you may have promptly and transparently. Your trust in our Betcris platform is something we value deeply, and we will always strive to handle your data with the utmost care and respect.